All case studies
E-commerce
Horizon Retail
Cut order-to-fulfillment time by 60% with a unified operations platform.
-60%
Order-to-fulfillment time
-74%
Support tickets about order status
11 weeks
Time to launch
The challenge
Horizon Retail ran inventory, fulfillment, and customer support on three disconnected tools that didn't talk to each other. Orders routinely stalled between systems, and support had no visibility into fulfillment status without pinging warehouse staff directly.
The solution
We built a unified operations platform on Nexily Projects and Nexily Support, syncing inventory in real time and giving support agents a live view of every order's fulfillment status. Warehouse staff got a simplified picking interface; nothing left the warehouse without an automatic status update flowing back to support and the customer.